Responsible Gaming
Gaming Should Be Entertainment
At Guru Casino, we believe that online gaming should be enjoyed as a form of entertainment only. It is not a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand the risks involved and to gamble responsibly.
Please take time to familiarize yourself with the tools and resources available to help you maintain control over your gaming habits.
Age Verification
Online gambling is only available to persons aged 18 years or older (or the applicable legal age in your jurisdiction). We strictly enforce age verification to protect minors from the risks of gambling.
If you are under the legal age for gambling in South Africa, please do not access our platform. We are committed to responsible gaming practices and the protection of underage individuals.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please review the following checklist. If you recognize any of these signs in your own behavior, it may be time to seek help:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money you cannot afford to lose
- Hiding your gambling activities from family, friends, or partners
- Spending more time and money on gambling than intended
- Neglecting work, school, family, or other responsibilities due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Lying about the extent of your gambling habits
- Borrowing money to fund your gambling
- Unsuccessful attempts to reduce or stop gambling
- Using gambling to escape from stress, anxiety, or other emotional problems
If you experience any of these signs, please reach out for support immediately.
Self-Help Tools & Features
We provide several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive regular notifications during your gaming session to help you stay aware of time and money spent
- Session Time Limits: Set a time limit for your gaming sessions to prevent prolonged play
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and our platform
- Account Closure: Request permanent closure of your account if you wish to stop gambling entirely
To access these tools, please contact our customer support team or visit your account settings. We encourage you to use these features proactively to ensure responsible gaming.
Support Organizations & Resources
If you are struggling with problem gambling, professional help is available. Below are reputable organizations offering support:
South Africa
- National Gambling Board (NGB): The regulatory authority for gambling in South Africa providing guidance and resources
- Gamblers Anonymous South Africa: Support groups and peer assistance for problem gamblers
International Resources
- GamCare (United Kingdom): Free, confidential support for problem gamblers and their families
Website: www.gamcare.org.uk - GamStop (United Kingdom): National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk - Gambling Help Online (Australia): Free, confidential counseling and support services
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada): Research, resources, and support for problem gambling
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States): Helpline and resources for problem gambling
Website: www.ncpgambling.org - Bundeszentrale für gesundheitliche Aufklärung (Germany): Information and support for responsible gaming
Website: www.bzga.de
All of these organizations offer confidential support and are experienced in helping people who may be struggling with gambling-related issues.
Seek Help Today
If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in seeking support — problem gambling is a recognized issue and help is available.
Contact our customer support team at any time if you wish to:
- Set or adjust your deposit and loss limits
- Enable self-exclusion from your account
- Close your account permanently
- Receive information about support services
Remember: You are not alone, and help is available. Reach out to one of the support organizations listed above or contact our team today.